Returns & Complaints Policy (EN)

Returns

In accordance with consumer rights, customers have the right to withdraw from a distance contract within 14 days of receiving their order, without providing a reason.

To exercise the right of withdrawal, please contact us by email at: [email protected]

The cost of returning the product is the responsibility of the customer. We do not accept cash-on-delivery (COD) parcels.

Products must be returned unworn, undamaged and in their original packaging to the return address provided by us.

Returns are not accepted for:

• items made to the customer’s individual order

A refund will be issued within 14 days of receiving the returned item via the same payment method used for the original transaction.

Complaints

If a product is found to be faulty, the customer has the right to file a complaint. In such cases, we offer:

• repair of the product,
• replacement with a new item (if available),
• or a refund if neither repair nor replacement is possible.

Complaints are reviewed within 14 days of submission.

To file a complaint, please contact us at: [email protected] including a photo of the damage and the order number.